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Terms & Conditions for the e-ticket service at the Perła Brewery Underground

§1

General Provisions

  1. 1. These Terms & Conditions for the Perła Brewery Underground ‘e-ticket’ service (hereinafter referred to as: the Terms & Conditions) set out the rules for purchasing tickets that entitle their holders to tour the Perła Brewery Underground (hereinafter referred to as: e-ticket and/or Service), as well as the rights and obligations of Users resulting from the transaction and the terms of use of the e-ticket Service by Users.
  2. 2. Whenever these Terms & Conditions refer to ‘Transaction’, this shall mean the conclusion by the User of an agreement under which the User pays for an e-ticket and/or Service on a date selected by the User.
  3. 3. The User of the e-ticket Service can be anyone who has reached the age of 18 and has accepted these Terms & Conditions.
  4. 4. Any matters not regulated by these Terms & Conditions shall be governed by the regulations of the Facility Manager and the relevant provisions of law in force in the Republic of Poland.

§2

Terms of use of the e-ticket Service

  1. 1. The e-ticket Service allows Users to pay for tickets that entitle to tour the Perła Brewery Underground.
  2. 2. In order to use the e-ticket Service, the User must go to: https://perla.pl/en/attractions/underground-of-the-brewery/ , select one of the available ticket purchase options, specify the number of tickets, select the date and time of using the Service, and proceed to payment.
  3. 3. The following types of tickets are available as part of the e-ticket Service:
    1. a) Regular ticket – for persons over 18 years of age;
    2. b) Discount ticket – for persons between 6 and 18 years of age;
    3. c) Admission is free for children under 6 years of age, group guides or tour operators guardians of minors (one person per 15 minors) and guardians of people with disabilities (one person per 10 people with disabilities), as well as guests of Perła Brewery apartments.
  4. 4. After the User has selected the individual options described in §2(3) above, the User will see the gross price of the e-ticket/Service, in accordance with the options selected by the User, consisting of the net price and VAT at the applicable tax rate.
  5. 5. After the total price is displayed to the User, in order to finalise the Transaction, the User should click the Buy and Pay button and then select the appropriate payment method.
  6. 6. Under the Perła Brewery Underground E-ticket Service, the User may pay via the online payment system Auto Pay S.A. with its registered office in Sopot at the address: ul. Powstańców Warszawy 6, registered in the District Court Gdańsk – Północ in Gdańsk, 8th Commercial Division of the National Court Register under number 0000320590, with share capital of PLN 2,000,000 (paid in full), NIP [tax ID]: 585-13-51-185; entered in the register of payment service providers under number IP17/2013.
  7. 7. Payment can be made by choosing one of the following payment methods – fast online transfer and card payment. The following cards are accepted:
    1. a) Visa
    2. b) Visa Electron
    3. c) MasterCard
    4. d) MasterCard Electronic
    5. e) Maestro
  8. 8. Payment must be authorised, depending on the selected payment method.
  9. 9. The Perła Brewery Underground is not responsible for any consequences of the User’s failure to complete the transaction due to non-compliance with the Terms & Conditions described herein.
  10. 10. The Perła Brewery Underground allows for the possibility to change the date on which the purchased Service is to be performed, provided that this fact is reported no later than on the day preceding the date of performance of the Service by 1 p.m. to the following email address: podziemiabrowaru@biuro.perla.pl. It is not possible to change the date on which the reservation was made.
  11. 11. In the event of cancellation of the tour by the Perła Brewery Underground for technical, organisational or Force Majeure reasons, the User shall be entitled to change the date of the tour or receive a full refund of the fee paid for the unused e-ticket. The refund shall be made within 14 working days from the date of notification.

§3

Terms of use of the e-ticket

  1. 1. After successfully completing the Transaction, the User will receive a ticket (in *.pdf format) to the e-mail address provided.
  2. 2. The e-ticket displayed on the User’s device or printout is a document authorising the holder to participate in the tour of the Perła Brewery Underground, subject to §3(3) below. The e-ticket expires after the date and time of the tour selected by the User and indicated on the ticket. After this date, the User will not be entitled to any refund of the ticket price and will not have the right to change the date.
  3. 3. If the person authorised to check tickets has doubts about the User’s age, the User may be asked to present a document confirming their age.
  4. 4. The transaction must be made no later than directly before the service is provided.
  5. 5. The User must ensure appropriate measures to present the e-ticket bought on his/her device, and the device must not be out of battery when the ticket needs to be presented.
  6. 6. The Perła Brewery Underground is not responsible for any consequences of the User’s failure to present the ticket for reasons beyond the control of the Underground, such as, in particular, lack of access to the Internet from the User’s device, insufficient power to supply the User’s device, delays or inability to purchase a ticket due to the range and speed of the mobile phone network, or other technical problems affecting the User’s device.

§4

E-receipt

  1. 1. An e-receipt will be issued provided that the User agrees to receive it.
  2. 2. The User agrees to receive an e-receipt by ticking the relevant box to accept the Terms & Conditions when purchasing a ticket.
  3. 3. The Customer receives access to the e-receipt via a hyperlink provided by the Seller to the email address provided in the order. The User’s access to a legible form of the e-receipt is tantamount to the issuance of the e-receipt.
  4. 4. In case of problems with accessing the e-receipt, it is advisable to check the SPAM folder and contact the Seller immediately.
  5. 5. The hyperlink to the e-receipt will be active for 6 years from the moment of its creation.
  6. 6. The Seller may additionally send a one-time notification to the User to the phone number provided in the order to inform the User about the issuance and delivery of the e-receipt.

§5

E-invoice

  1. 1. At the User’s request, the Perła Brewery Underground will issue a personal VAT invoice for the Transaction selected by the User.
  2. 2. The User’s request for a VAT invoice must be submitted before proceeding to payment for the Service and providing all the data required to issue such an invoice, i.e. the first and last name or company name, address, and tax identification number of the purchaser of such services. The User should also agree to receive a VAT invoice in electronic form, pursuant to Article 2(32) in connection with Article 106n of the Act of 11 March 2004 on Goods and Services Tax, to the e-mail address provided, and if no such address is provided, to the e-mail address from which the request for a VAT invoice was sent. If the User does not agree to receive a VAT invoice in electronic form, it will be sent to the address provided by the User as the address of the purchaser of the services.
  3. 3. Each invoice indicates the type of ticket, the number of tickets and their price, broken down into the net price, the VAT amount in accordance with the applicable rate and the gross price.

§6

Liability

  1. 1. The user of the e-ticket Service undertakes to use the e-ticket Service in accordance with its intended purpose, the laws in force in Poland, social and moral norms, and the provisions of these Terms & Conditions, including the obligation to provide true personal data when making a transaction.
  2. 2. The Perła Brewery Underground shall not be liable for the use of the e-ticket Service and for transactions made by the User in a manner contrary to the law and these Terms & Conditions.
  3. 3. The Perła Brewery Underground shall not be liable for non-performance or improper performance of a Transaction if such non-performance or improper performance is the result of the User’s actions or omissions.
  4. 4. The Perła Brewery Underground shall not be liable for the functioning of the device from which the User makes the payment.
  5. 5. The Perła Brewery Underground shall not be liable for non-performance or improper performance of services for reasons attributable to telecommunications network operators, as well as banks or entities providing payment services other than Autopay, in particular such as fast online payment operators.
  6. 6. he Perła Brewery Underground reserves the right to discontinue the e-ticket Service, change the price of fee for participation in a tour of the Perła Brewery Underground, change the types of tickets offered, and change the scope of persons entitled to participate in a tour free of charge or persons entitled to discounts.

§7

Complaints

  1. 1. The Perła Brewery Underground shall consider all complaints regarding the purchase of the e-ticket Service and the ticket purchase process within the Service in accordance with the rules set out in these Terms & Conditions.
  2. 2. All complaints regarding the performance of obligations arising from the Transaction made by the User may be submitted directly to the Perła Brewery Underground, address: ul. Bernardyńska 15, 20-950 Lublin, or at the registered office of the Administrator – Perła – Browary Lubelskie S.A., address: ul. Bernardyńska 15, 20-950 Lublin, by e-mail to: podziemiabrowaru@biuro.perla.pl and by traditional mail to one of the addresses indicated above.
  3. 3. Complaints should include the User’s first name, surname and address, the User’s email address, the number of the Transaction being complained about and a description of the problem, as well as explicit consent to the processing of the personal data provided for the purpose of considering the complaint.
  4. 4. The Perła Brewery Underground shall respond to complaints in writing or electronically, without undue delay, but no later than 30 days from the date of receipt of the complaint, depending on the nature of the case. In justified cases, the deadline for responding may be extended, after first informing the User of the reasons for the delay and indicating the circumstances requiring additional investigation, as well as providing a new deadline by which the matter should be resolved.
  5. 5. If the complaint does not contain all the information necessary to consider the complaint, as specified in §6(3) above, the entity competent to consider the complaint may request the User to supplement it within a specified period of time, not shorter than 14 days, except that if the complaint is not supplemented, it will be left unconsidered. The decision on the complaint and the request referred to in the previous sentence shall be sent to the postal address or e-mail address provided by the User.
  6. 6. If the complaint is found to be justified, the Perła Brewery Underground shall provide the User with appropriate compensation, in particular in the form of a refund of the ticket price or the possibility to use the service again at a later date.

§8

Personal data

  1. 1. The User’s personal data, such as first name, surname and email address, and, if the User requests an invoice, additionally the address, company name and tax identification number will be processed for the purpose of providing the e-ticket service.
  2. 2. The controller of personal data is Perła – Browary Lubelskie S.A. The User’s personal data will be transferred to processors to whom Perła Brewery Underground commissions activities requiring data processing for the purpose of more effective performance of the services rendered: IT service provider Droplabs Sp. z o.o., ul. Grodzka 42/1, 31-044 Kraków, and its subcontractors in the field of IT support, as well as entities providing accounting and bookkeeping support, Auto Pay S.A., ul. Powstańców Warszawy 6, 81-718 Sopot, for the purpose of enabling ticket payments, and to other entities, only if the obligation to disclose data results from applicable laws.
  3. 3. The User’s personal data will be stored for no longer than 5 years from the beginning of the year following the financial year in which the transaction was finally completed and the liability was repaid, settled or expired.
  4. 4. The provision of personal data by the User is voluntary, but it is a condition for concluding an agreement under the e-ticket Service. Failure to provide data by the User may make it impossible for the User to conclude an agreement under the Perła Brewery Underground e-ticket service or to perform the agreement properly.

§9

Final provisions

  1. 1. The Perła Brewery Underground reserves the right to amend these Terms & Conditions.
  2. 2. Amendments to the Terms & Conditions shall come into force upon their publication on the website https://perla.pl/en/attractions/underground-of-the-brewery/.
  3. 3. Acceptance of these Terms & Conditions shall be tantamount to a declaration that the User has read the provisions hereof. Failure to accept these Terms & Conditions will make it impossible to purchase a ticket through the e-ticket Service.
  4. 4. In the event of significant changes to these Terms & Conditions, the Perła Brewery Underground shall inform Users who have already purchased e-tickets by sending relevant information to the e-mail address provided during the purchase.
  5. 5. The law governing the legal relations between the User and Perła Brewery Underground prior to the conclusion of an agreement under the e-ticket Service and the law governing the conclusion and performance of an agreement under the Perła Brewery Underground e-ticket service shall be Polish law.
  6. 6. These Terms & Conditions shall enter into force on the date of their publication. The current content of the Terms & Conditions is published on the website https://perla.pl/en/terms-conditions-for-the-e-ticket-service-at-the-perla-brewery-underground/ in a manner that makes it possible to store and reproduce it repeatedly in the normal course of business.